14 September 2022
The 7th Eastern Economic Forum hosted over
7,000 participants and media representatives from 68 countries and territories,
including Russia, of whom around 1,700 were executives representing 700
companies. The information hotline for EEF participants operates on a year-round
basis and receives up to 400 calls a day during peak periods. During the Forum,
from 5–8 September, the hotline received over 4,000 calls from all over the
world. Its operators handled questions in time zones from Moscow (UTC+3) to Vladivostok
(UTC+10). Language support was provided during the
preparations for and holding of the Forum in three languages:
Russian, English and – for the first time – Chinese. The increased
focus on Chinese has been driven by Russia’s enhanced cooperation with leading
partner countries in the Asia–Pacific region, and with ASEAN – the key integration
group of emerging countries in South–East
Asia.
New artificial intelligence tools – a telegram-bot and a chatbot on the Forum’s official website – were introduced at EEF 2022 to
relieve the burden on the hotline. Participants were able to receive information in Russian and English
on a round-the-clock basis. The artificial intelligence service handled 6,917
queries during its operation.
In support of the International
Tiger Forum, held on the opening day of EEF, participants and guests of the
Forum had the opportunity to take pictures at the Find the Tiger and the Take a
Walk with the Amur Tiger MARMA AR photo zones. The AR platform supplemented the
familiar physical world with digital 3D models in real time. The technology
brought the photo zones to life and allowed guests to come face to face with
the Amur tiger in its natural habitat or to take a walk with the world’s
biggest cat. The Vladivostok photo zone, with its AR elements, immersed
visitors in the natural landscape of the Primorye Territory’s capital. The
MARMA AR service’s photo zones showcased unique footage and state-of-the-art
technology. Using its interactive approach, AR technology opens up new
opportunities for promoting services in any area of business.
The Forum also saw the introduction of a networking
service to enable participants to find reliable partners. The effective algorithm helps companies
find new partners and promote their products in new markets. It is underpinned
by the Roscongress Foundation’s vast experience as an organizer of large-scale
events for Russian and foreign business. Specialists create databases tailored
to clients’ specific interests, and help them prepare for upcoming
negotiations, taking into account the specific nature of their industry,
geography and the mindset of potential partners.
The services and opportunities for Forum participants
were made available by the Roscongress Foundation with support from the
Interregional contact center.