5 September 2019
KEY CONCLUSIONS
Digitalization of
the state is inevitable
“I am looking at these words, ‘digital state’. I would put a colon and
write: ‘either digital or none’. That is how the alternative looks like today.
<…> If you do not have a balanced data model, if you cannot create
instant one-click services knowing everything that is needed about a person, it
means that this service will be provided by someone else, and it will become
not a state, but a part of something else. <…> We have no time to ponder
over some parts of data that we do not have in order to provide a service,”
Maxim Akimov, Deputy Prime Minister of the Russian Federation.
“Nobody is now denying the need in digitalization. I guess everyone
understands that it should be automated, available, fast, convenient, with less
delays and with a higher level of satisfaction,” Yermolai Solzhenitsyn, Senior
Partner, McKinsey & Company.
Executive and
legislative powers are actively contributing in digitalization
“We are preparing four so-called superservices. They will be put in
operation in the future, and each of them is in its own stage of development.
As for services in labour, it has to deal with the pension system reform. I
believe that we have made a great progress here <…> A legislative
package, three draft laws that were approved by the government this July, were
sent to the State Duma. These are the questions of gradual abolishment of paper
employment record books,” Maxim Topilin, Minister of Labour and Social
Protection of the Russian Federation.
“Working on superservices, we get four cross-cutting results. The first
one is regulation, that is changing legislation <…> The second one is
common business processes that are inevitably transforming when we talk about
complex services. The third one is technologies, that is requirements for
information systems that also must be designed in a cross-cutting manner
<…> The fourth one is data. What data do we need? And also there is a
question, who has the right to provide access to these data?” Maxim Parshin,
Deputy Minister of Digital Development, Communications and Mass Media of the
Russian Federation.
“In our country, on a federal level, informatization is being developed
on a large scale. A number of state programmes for informatization and
development of digital economy have been adopted and are now being implemented,
legal framework is being improved, and administrative barriers obstructing
digital development are being identified and eliminated <…> The
leadership of the Federation Council pays special attention to ensuring
favourable conditions for informational and digital development of our
country,” Alexander Pronyushkin, Member of the Federation Council.
PROBLEMS
Lack of staff,
technologies and legal framework
“We need to address three main issues, three blocks. The first one is
the technological block. It is more or less clear. We need to be online, be
secure, be cloud native. These are mature decisions; they are not disputable
<…> The second block is the most serious – the employment issue. These
are the people who are ready for these changes and will promote them <…>
The third challenge is management. How can we change business processes?” Maxim
Akimov, Deputy Prime Minister of the Russian Federation.
“We now talk a lot about the speed of change. Can we change rapidly?
Many things depend on this. We need to answer the question, how do we change,
because our procurement system <…> clearly is not in line with the
challenges we are facing. There is another problem of how legislation is
changing; we can develop any services, but as long as legal framework is in
place, we cannot implement them,” Savva Shipov, Deputy Minister of Economic
Development of the Russian Federation.
Uneven digital
development of regions
“Here most people live in small towns of several hundred residents
<…> Thinking about the future of digital products, I would like to
emphasize that we need to pay more attention to this part of our population
that is less advanced, that is older, that does not have much user experience.
Our services and products should also be designed for them,” Mikhail Oseevskiy,
President, Chairman of the Management Board, Rostelecom.
SOLUTIONS
Proactive provision
of state services to people
“Proactive format that we build into social services is, mainly,
information, provision of advance information on social benefits. It means that
if a family has a child, they need to learn about different kinds of support,
but it does not mean – the government does not have such plans – that the
family will automatically receive certain benefits,” Maxim Topilin, Minister of
Labour and Social Protection of the Russian Federation.
“Proactive provision of social services is what people expect from us.
Let’s take child allowance. In order to get it, one has to collect so many
papers. <…> In our republic, we would like to implement a project to
provide these services proactively. It means that when a child is born, parents
do not need to do anything, the state collects all electronic documents, and
money is sent to their account,” Aysen Nikolaev, Head of Sakha Republic
(Yakutia).
“The problem is that the state treats people as citizens. Just imagine
that a person is a state’s client: it implies a dramatic shift in perception.
You will see that we all compete for the same people, state’s clients, bank’s
clients, telecom clients. In our bank, we provide instant, proactive services,
we give recommendations to clients, and they get used to it. And then they
expect the same from the state,” Alexander Vedyakhin, First Deputy Chairman of
the Executive Board, Sberbank.
Creating
infrastructure to provide universal access to digital services
“When we talk about the digital state, digital services, infrastructure
is much more important than the services, because they are secondary. The
primary thing is the infrastructural development. <…> I believe that
setting up infrastructure is a key factor that will undoubtedly increase
effectiveness and create opportunities for the state, for the digital state and
its economy,” Alexey Kornya, President, MTS.
“We see our role in building a digital state as very important; we need
to combine digital and physical worlds; to provide access to all digitalization
benefits to all citizens, even in the most remote parts of the country. I think
that the state needs to use us as the main tool in order to accelerate this
process,” Nikolai Podguzov, General Director, Russian Post.
Engaging business
in finding digital solutions for public administration
“We would like to support the idea of engaging private business
<…> There are two sides of the same coin. First, competition improves
quality of platform solutions that the public administration system needs.
Second, private business builds more focus on clients and final results etc.
within the public administration system. If we look at this problem this way,
we definitely need to develop competition between public and private sectors
and embed platform solutions that private business has already built in the
public administration system,” Alexander Shokhin, President, Russian Union of
Industrialists and Entrepreneurs (RSPP).
Drawing up
international agreements in digital sphere
“In order to maximize digital economy, it needs to become global. It
requires data flows and aggregation of these data. It refers, first of all, to
the international level of each particular economy. How can we do that? How can
we convince all states that as a result they do not lose their independence? It
is crucial. We need a new form of international agreements, because the
existing ones were made for physical products rather than data or digital
services,” Tharman Shanmugaratnam, Senior Minister, Coordinating Minister for
Social Policies of the Republic of Singapore.
For more information, visit the Roscongress
Foundation’s Information and Analytical System at roscongress.org/en
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